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On "unnecessary" ED visits: background reading

Here are a bunch of very informative pieces on why trying to blame excessive costs or busy-ness on low acuity patients in the ED is, at be...

July 21, 2011

Expectations Management is for the Birds

Great paper by Melissa McCarthy et al.

Key Point:
Patients don't want to know how long they're going to wait -- they want to not wait so long.


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