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So You've Decided to Tweet

As the new medical-academic year begins, I'm guessing a bunch of new interns will learn about how great FOAM is, and at the same time,...

July 21, 2011

Expectations Management is for the Birds

Great paper by Melissa McCarthy et al.

Key Point:
Patients don't want to know how long they're going to wait -- they want to not wait so long.

-nst

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